Refund policy

Returns & Refund Policy

At Retro Fun Games, we want you to have a positive shopping experience, no matter where you are located.

For this reason, we offer the following Returns & Refund Policy, applicable to all orders placed through our online store, without prejudice to any mandatory consumer rights granted under the laws of your country.

1. Return Period

You have 15 calendar days from the date you receive the product to request a return.

To be eligible for a return:

  • The item must be in the same condition in which you received it.

  • Unused and, where applicable, with original tags and packaging.

  • You must provide proof of purchase (order number, invoice, receipt, or confirmation email).

2. How to Start a Return

To initiate a return, please contact us at:
📧 pixelretrogame@use.startmail.com

Please include:

  • Full name

  • Order number

  • Product description

  • Reason for return (defective item, change of mind, incorrect product, etc.)

  • Photos or videos in case of damaged or defective items

We will reply with return instructions and the address where the product must be sent.

⚠️ Important: Returns sent without prior authorisation via email will not be accepted.

3. Return Shipping Costs

If the product arrived defective, damaged, or incorrect:
Retro Fun Games will cover the return shipping costs and, where applicable, provide a replacement or refund.

If the return is due to change of mind, size, colour, or any reason not attributable to Retro Fun Games:
The customer is responsible for return shipping costs.
In some cases, these costs may be deducted from the refund if you use our return label.

4. Damages and Incorrect Items

Please inspect your order upon receipt.

If the item is:

  • Defective

  • Damaged

  • Incorrect

Contact us immediately at pixelretrogame@use.startmail.com so we can evaluate the issue and provide an appropriate solution (replacement, reshipment, or refund).

5. Non-Returnable Items

For hygiene, safety, or customisation reasons, we do not accept returns for:

  • Perishable goods (food, flowers, plants, etc.)

  • Custom-made or personalised items

  • Personal care or intimate goods if opened or used

  • Hazardous materials, flammable liquids, or gases

  • Gift cards or gift codes

  • Items marked as “Final Sale”, “Sale”, or “Clearance”, when clearly indicated

If you are unsure whether a specific item qualifies for return, please contact us before purchasing or initiating a return.

6. Exchanges

The fastest way to obtain a different item (e.g., another size or colour) is:

  1. Request a return following the process above.

  2. Once accepted, place a new order for the desired item.

This ensures availability and avoids delays.

7. EU Customers & Cooling-Off Period

If your order is shipped to a country where a statutory cooling-off period applies (for example, the 14-day withdrawal right within the European Union), that legal minimum period will apply, even if our general return period is 15 days.

In such cases:

  • You may cancel or return your order within the applicable legal period without providing a reason.

  • The item must be unused and in its original packaging.

  • Proof of purchase may be required.

8. Refunds

Once we receive and inspect your return, we will notify you by email whether the refund has been approved.

If approved:

  • The refund will be processed to your original payment method.

  • It may take up to 10 business days for the refund to appear, depending on your bank or card issuer.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at:
📧 pixelretrogame@use.startmail.com

9. Worldwide Application

This policy applies to all orders placed through our online store, regardless of destination country.

It shall always be interpreted in accordance with:

  • The purchase terms accepted by the customer at checkout.

  • The applicable consumer protection laws of the customer’s country, where those laws grant additional rights or longer periods.