Shipping policy

Shipping Policy (Worldwide)

At Retro Fun Games, we ship internationally.

Below you will find our Shipping Policy, including processing times and procedures, applicable to all orders placed through our online store.

1. Processing Time (Order Preparation)

All orders have a processing time of up to 3 business days from the moment payment is confirmed.

During this period, we verify the order, perform quality control checks, and prepare it for dispatch.

⚠️ Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time

Once processed, the estimated delivery time is 9 business days, regardless of the destination country.

This timeframe may vary due to external factors beyond the control of Retro Fun Games, including:

  • Customs procedures in the destination country

  • Unexpected carrier delays

  • Weather conditions

  • Local holidays

  • Logistical restrictions

We will always do our best to ensure your order arrives as quickly as possible.

3. Worldwide Shipping

We ship to nearly every country worldwide.

In exceptional cases where a destination is not eligible due to transport or customs restrictions, we will contact you to offer alternatives or issue a full refund.

4. Shipping Costs

Shipping costs will always be displayed at checkout before completing your purchase.

From time to time, Retro Fun Games may offer Free Shipping promotions, which will be automatically applied according to the terms valid at the time of purchase.

5. Tracking Information

Once your order has been shipped, you will receive an email including:

  • Tracking number

  • Tracking link

  • Assigned carrier

Please note that tracking updates may take 24–72 hours to appear, depending on the carrier.

6. Incorrect or Incomplete Address

It is the customer’s responsibility to provide a complete and accurate shipping address.

If delivery cannot be completed due to:

  • Incorrect address

  • Missing information

  • Incomplete details

  • Unreported address changes

Retro Fun Games will not be responsible for delays or additional costs.

If the package is returned to the sender, it may be resent under a new shipping fee payable by the customer.

7. Customs, Duties & Local Taxes

International orders may be subject to:

  • Local taxes

  • Customs duties

  • Import fees

  • Temporary customs holds

These charges are determined by the customer’s country regulations and are the responsibility of the buyer.

Retro Fun Games has no control over these charges and cannot predict their amount.

8. Delayed Packages

If your shipment is delayed beyond the estimated timeframe, we recommend that you:

  1. Check the tracking status.

  2. Contact the carrier directly using the tracking number.

If you require additional assistance, please contact us at:
📧 pixelretrogame@use.startmail.com

In cases of excessive delay, we will evaluate the situation and determine a fair solution, which may include reshipment or refund where appropriate.

9. Order Marked as Delivered but Not Received

If tracking shows that the order was delivered but you did not receive it:

  • Verify the shipping address provided.

  • Check with neighbours or building reception (if applicable).

  • Contact the carrier directly.

Retro Fun Games is not responsible for orders marked as delivered by the carrier but not located by the customer. However, we will assist you in filing a formal claim with the carrier.

10. Lost Packages in Transit

If an order is lost during shipping, we will open an investigation with the carrier.

Once the loss is confirmed, and depending on the case, we will:

  • Send a replacement at no additional cost, or

  • Issue a full refund.

11. Contact

For any shipping-related enquiries, please contact us at:
📧 pixelretrogame@use.startmail.com